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February 22nd Support Team Meeting Summary
General announcements A reminder that if you flag a user you should always add a user note and leave a reply informing the user that they are flagged and why. If we don’t educate the users they are destined to repeat the error because they might not have know in the first place. We can also…
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Agenda for February 22nd Support Meeting
General Announcements The importance of informing flagged users WordPress 4.9.4, how’s it going? Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative…
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February 15th Support Team Meeting Summary
General announcements HelpHub work has started back up, this will see a change to the front page of WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community…
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Agenda for February 15th Support Meeting
General Announcements WordPress 4.9.4, how’s it going? Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress…
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February 8th Support Team Meeting Summary
General announcements We had our first online-only volunteer orientation this week on February 6th. Our next workshop is scheduled for March 16th, and will cover how to deal with angry users: Dealing with Angry Users – Workshop on March 16, 2018 First iteration of the Upgrade PHP page is now live and sits under…
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Dealing with Angry Users – Workshop on March 16, 2018
We’re pleased to announce the next workshop aimed at sharing best practices in support. The series aims to boost support skills among all those who support coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress., plugins, themes, or anything else in the WordPress ecosphere. (Check out the…
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Agenda for February 8th Support Meeting
General Announcements Volunteer orientation summary WordPress 4.9.4, how’s it going? Quick info about 4.9.3 Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a…
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February 1st Support Team Meeting Summary
General announcements Out first online-only contributor orientation will be held next week. Support Volunteers Orientation, Tues, Feb 6, 17UTC Also a reminder to moderators: When making edits make sure the post hasn’t somehow been converted to a draft. This appears to happen when editing things in the back-end when they aren’t yet published (spam…
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Agenda for February 1st Support Meeting
General Announcements February contributor orientation WordPress 4.9.2, how’s it going? 4.9.3 postponed by a week Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is…
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Support Volunteers Orientation, Tues, Feb 6, 17UTC
Following up on our experiment with a Support Volunteers Orientation back in December, our next Orientation session will be on We will “meet” in the #forums SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ channel, and walk through the basics of helping out on…