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March 22nd Support Team Meeting Summary
As mentioned in the agenda post, this was all about the upcoming callout to invite users to test the GutenbergGutenberg The Gutenberg project is the new Editor Interface for WordPress. The editor improves the process and experience of creating new content, making writing rich content much simpler. It uses ‘blocks’ to add richness rather than…
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Agenda for March 22nd Support Meeting
This weeks meeting will be a bit special, we’ve only got one item planned, and will intentionally limit it to this. GutenbergGutenberg The Gutenberg project is the new Editor Interface for WordPress. The editor improves the process and experience of creating new content, making writing rich content much simpler. It uses ‘blocks’ to add richness…
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Dealing with Angry Users – Video and Slides
WordPress.comWordPress.com An online implementation of WordPress code that lets you immediately access a new WordPress environment to publish your content. WordPress.com is a private company owned by Automattic that hosts the largest multisite in the world. This is arguably the best place to start blogging if you have never touched WordPress before. https://wordpress.com/ Happiness Engineer…
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March 15th Support Team Meeting Summary
General announcements Our next workshop is tomorrow, March 16th. Make note of the time, because daylight savings is in effect in some areas, and timezones may have shifted. Dealing with Angry Users – Workshop on March 16, 2018 Last weeks ticket scrub lasted for some time, to include all who had a desire to.…
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Agenda for March 15th Support Meeting
General Announcements WordPress 4.9.4, how’s it going? Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress…
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March 8th Support Team Meeting Summary
General announcements Support bug scrub, Friday March 9th, we’ll be working through MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. tickets for the support forumSupport Forum WordPress Support Forums is a…
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Support bug scrub!
This isn’t really a common occurrence in our room, but there’s currently a large chunk of metaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. tickets under the support forumSupport Forum WordPress…
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Agenda for March 8th Support Meeting
General Announcements WordPress 4.9.4, how’s it going? Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress…
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March 1st Support Team Meeting Summary
Announcements HelpHub draws ever closer, please read about the current state of it, as it affects our support efforts We have an upcoming support workshop on March 16: Dealing with Angry Users Just a reminder that WordPress 4.9.3 broke automatic background updates, so if you encounter anyone still on 4.9.3, please kindly direct them in…
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Agenda for March 1st Support Meeting
General Announcements The state of HelpHub Reminder of upcoming workshop: Dealing with angry users WordPress 4.9.4, how’s it going? Checking in with International Support Liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums…