WordPress Help
Official documentation, learning resources, and contributor guides collected from WordPress.org.
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Examples of Good vs. Bad Support
As covered in Approach to providing good support and Understanding users: Reading beyond the question and probing, always be patient with the users, understand that this seemingly small problem is probably affecting them in a big way, be as detailed in your responses as possible (don’t overdo it though), and anticipate follow-up questions and concerns…
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Volunteering in the forums
The Support Forum Volunteers are the members of the WordPress Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. community providing answers to your WordPress problems and…
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Defending the community: What’s not appropriate
Negativity happens, combat it with positivity. It goes without saying that we all respond better to positive reinforcement than negative, so keep your responses upbeat and helpful, even when you disagree with another forum volunteer. Instead of saying something like “that’s a bad, buggy pluginPlugin A plugin is a piece of software containing a group…
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Using your profile to see replies
Your profile lists threads you have started as well as those to which you have replied, and whether there has been activity since. If you do not use the “Notify me of follow-up posts via email” feature then your profile is the best way to stay informed about what has happened.
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Giving good support
Users coming to the Support Forums for help may be in wildly varying emotional states – from mildly frustrated, to desperate, to quite angry. At all times, keep in mind that you’re there to provide help. This attitude will predispose you to deal with Forum users in a professional and courteous manner, regardless. If a user…
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The ‘No replies’ view
You can filterFilter Filters are one of the two types of Hooks https://codex.wordpress.org/Plugin_API/Hooks. They provide a way for functions to modify data of other functions. They are the counterpart to Actions. Unlike Actions, filters are meant to work in an isolated manner, and should never have side effects such as affecting global variables and output.…
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Modernising our real-time communication
The WordPress project is testing out Slack as our main real-time communication platform, replacing IRCIRC Internet Relay Chat, a network where users can have conversations online. IRC channels are used widely by open source projects, and by WordPress. The primary WordPress channels are #wordpress and #wordpress-dev, on irc.freenode.net. and ad hoc Skype chats. chat.wordpress.org is…
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WCSF 2014 Docs Contrib Day Notes
Purpose to see how we are doing on Docs and look towards the future PluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites. WordPress plugins are written in the PHP programming…
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The very fresh Lithuanian team has difficulties while…
The very fresh Lithuanian team has difficulties while trying to build localized version for the first time 🙂 We followed the list in here https://make.wordpress.org/polyglots/handbook/translating/packaging-localized-wordpress/ but at the step 4. we have empty dropdown, we think it is because there are no lt locale at https://i18n.svn.wordpress.org/ What should we do in such case? #lt_ltLogin to…
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Mentorship Session From now on each week we…
Mentorship Session. From now on, each week we will be running a mentorship session each Thursday at 17:00 UTC in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/ #themereview. If you’d like to know more about Slack you can find out here: https://make.wordpress.org/chat/. This…