WordPress Help
Official documentation, learning resources, and contributor guides collected from WordPress.org.
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WordPress.tv moderator chat moved to next week
Howdy WPTV mods, as may have heard, it was announced recently that we will be moving our chats from IRC to SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. As a result of this (plus the fact that @roseapplemedia and I are still at…
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Support Team Meetup update
As part of the community summit this year on Tuesday the teams got together and discussed/collaborated in person. That was amazing and productive and several attendees told us that we’re the team that has fun. We are and I don’t deny it. Here’s what we worked on and completed. The handbooks have been merged together…
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Team Chat Cancelled, October 30, 2014
Team chat is cancelled for this week as many of us are traveling home from WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They’re one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. San Francisco.…
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IRC Support Channel
The #WordPress IRC channel is a place to obtain support. But please keep in mind the following: Be civil and positive Ask your question outright and be patient Assume good faith Keep the channel family-friendly Respect the guidelines Join the #WordPress IRC channel for general help and support, you can also join the #WordPress-Social channel for…
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Appendix
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Reporting and tagging posts
Any post can be reported to the moderators using the Report button in the sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a…
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Online tools (DNS checkers, validators, etc.)
DNSDNS DNS is an acronym for Domain Name System – how you assign a human readable address to a website’s exact numeric coded location (ie. wordpress.org uses the actual IP address 198.143.164.252). What’s My DNS? DNS Lookup Utility intoDNS DNSstuff Validators W3C Markup Validation Service W3C CSS Validation Service W3C Feed Validation Service W3C Web…
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Understanding users: Reading beyond the question and probing
Not everything can be answered with a predefined reply. It’s easy to leave a bad reply, and it’s often difficult to find the right language to explain a technical problem in non-technical terms, which applies both to those asking questions on the forum and those offering solutions. Take a moment to understand the real issues,…
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Pre-defined replies
Last Updated: January 11th, 2021 Having a complete reply ready to copy can be very useful. You need to take care though that your reply is the correct reply, that you have read and understood the question and amended the reply as needed for their circumstances. Scanning a post, thinking that a pre-reply will work…
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Getting help: It’s okay to not know
No-one knows everything. Do not feel that just because you cannot help someone, or that while helping you have run out of ideas that you are wasting your time or should do better. The more you read in the forums and the more help you give the better you will become. If you’re unsure of…