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Review Process
Theme Review Process Every theme that is uploaded for inclusion in the WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ theme directory…
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Handbook
Welcome to the WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ Training Team’s handbook! We hope you’ll find the information here helpful.…
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Reporting and tagging posts
Any post can be reported to the moderators using the Report button in the sidebarSidebar A sidebar in WordPress is referred to a widget-ready area used by WordPress themes to display information that is not a part of the main content. It is not always a vertical column on the side. It can be a…
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Online tools (DNS checkers, validators, etc.)
DNSDNS DNS is an acronym for Domain Name System – how you assign a human readable address to a website’s exact numeric coded location (ie. wordpress.org uses the actual IP address 198.143.164.252). What’s My DNS? DNS Lookup Utility intoDNS DNSstuff Validators W3C Markup Validation Service W3C CSS Validation Service W3C Feed Validation Service W3C Web…
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Understanding users: Reading beyond the question and probing
Not everything can be answered with a predefined reply. It’s easy to leave a bad reply, and it’s often difficult to find the right language to explain a technical problem in non-technical terms, which applies both to those asking questions on the forum and those offering solutions. Take a moment to understand the real issues,…
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Pre-defined replies
Last Updated: January 11th, 2021 Having a complete reply ready to copy can be very useful. You need to take care though that your reply is the correct reply, that you have read and understood the question and amended the reply as needed for their circumstances. Scanning a post, thinking that a pre-reply will work…
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Getting help: It’s okay to not know
No-one knows everything. Do not feel that just because you cannot help someone, or that while helping you have run out of ideas that you are wasting your time or should do better. The more you read in the forums and the more help you give the better you will become. If you’re unsure of…
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Examples of Good vs. Bad Support
As covered in Approach to providing good support and Understanding users: Reading beyond the question and probing, always be patient with the users, understand that this seemingly small problem is probably affecting them in a big way, be as detailed in your responses as possible (don’t overdo it though), and anticipate follow-up questions and concerns…
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Volunteering in the forums
The Support Forum Volunteers are the members of the WordPress Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. community providing answers to your WordPress problems and…