-
·
Agenda for August 3rd Support Meeting
It’s another quiet summer week 🙂 General announcements Checking with international support liaisons Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has…
-
·
July 27th Support Team Meeting Summary
General announcements The official support community summit recap is now up on the make/summit site, and we’re happy to see that a lot of our actionable ticket items have been covered during WCEU contributor dayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time.…
-
·
Agenda for July 27th Support Meeting
It’s a quiet summer week 🙂 General announcements Support workshop Checking with international support liaisons For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has…
-
·
The Developers Guide to Supporting Your Themes – A Support Workshop
After WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They’re one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Europe, the attending support team members were brainstorming how to improve support within the WordPress community,…
-
·
July 20th Support Team Meeting Summary
General announcements WordPress 4.8.1-beta1 is out, so please help out by testing it if you have a test setup and are able to do so. 4.8.1-betaBeta A pre-release of software that is given out to a large group of users to trial under real conditions. Beta versions have gone through alpha testing in-house and are…
-
·
Agenda for July 20th Support Meeting
General announcements WordPress 4.8 – Final check that no glaring issues have arisen near 4.8.1 Support workshops Checking with international support liaisons For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group…
-
·
July 13th Support Team Meeting Summary
General announcements The WordPress 4.8.1 release is tentatively scheduled for August 1st. User notes This weeks main event, user notes are finally live! User notes allows a moderator to attach a note to any user, allowing us to keep tabs on why actions were taken, and historical data if we have repeat offenders and similar.…
-
·
Agenda for July 13th Support Meeting
General announcements User Notes – What they are and how to use them Forum welcome – Now lives on the forums Forum guidelines – Should we move them into the forums as well (and away from the handbook)? Checking with international support liaisons For any other items to discuss please add them in the comments…
-
·
Using User Notes
User Notes are how we keep records on particular users when necessary. These notes generally include reasons why a particular user was blocked or flagged, or specific things to watch out for when interacting with the particular user. There are two rules for User Notes: Make your note as detailed as possible, but don’t write…
-
·
July 6th Support Team Meeting Summary
When to spam, archive and un-approve Just a reminder when to change the statuses of topics and replies in the forums. There are no situations when the un-approve button should be used (perhaps we should hide this one as it’s just there for consistency?) Please only mark real spam as spam, or else we poison akismet…