July 20th Support Team Meeting Summary


General announcements

WordPress 4.8.1-beta1 is out, so please help out by testing it if you have a test setup and are able to do so.

4.8.1-beta includes the the new HTML Widget, and the previous Text Widget (with the TinyMCE editor now) will display a legacy note if you have HTML inside of it, encouraging you as a user to put custom HTML code into the HTML Widget.

The forum master list will have a section dedicated to this to help those users who might be confused by the notice or the distinction between the two widgets.

Support workshops

During WCEU ideas for improving and spreading support best practices throughout the WP community were brainstormed, and one of the ideas that came forth was to do workshops from theme/plugin authors and how they approach various aspects of helping users.

We’ll be leaving it to the presenter to decide the medium they are most comfortable with presenting it on, but that it be available to those who might be interested but unable to attend afterwards in some manner.

We’ll be evaluate how it works out and how to continue the approach after the first session, as there’s a plan but it’ll definitely be refined once we see how things pan out.

Checking with international support liaisons

The Italian, Swedish, Dutch, Hindi, Russian, Portuguese, German and Spanish communities are reporting everything to be running smoothly.

The locked Portuguese forums issue from last week have also been resolved.

The new forum welcome has been adopted by more rosetta sites and translated for their communities!

There are still some rosetta sites on the old bbPress version, but it’s an ongoing rollout process and they will eventually all be running the new version.

Open floor

@sterndata brought up that we need to be more lenient with some of the premium theme/plugin support requests, as many shops don’t provide support them selves, and we can easily help with things like CSS and generic WordPress related questions that aren’t related to the premium content being used.

This applies to many of our pre-defined replies, make sure to properly understand the question before sending out stock answers.

Attendance

@abletec, @bcworkz, @bdbrown, @bethannon1, @clorith, @cristianozanca, @denzel_chia, @diddledan, @fierevere, @glorialchemica, @hardeepasrani, @howdy_mcgee, @imazed, @jcastaneda, @jdembowski, @josearcos, @kidsguide, @lasacco, @liamdempsey, @macmanx, @numeeja, @pmfonseca, @stephencottontail, @sterndata, @t-p, @vitormadeira, @zodiac1978 and @zoonini attended.

Read the meeting transcript in the Slack archives. (A Slack account is required)

#weekly-chat