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WP Contributor Mentorship Program: Support team edition
I would like to discuss how we could implement the WP Contributor Mentorship Program in the Support team. Mentees Anyone can apply to join the program via this form. If you know anyone who would be a good candidate, please encourage them to take part. In my case, I have reached out to all the…
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X-post: Launch your WordPress Contributor Journey through the Mentorship Program Pilot
X-comment from +make.wordpress.org/project: Comment on Launch your WordPress Contributor Journey through the Mentorship Program Pilot
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Agenda for June 22nd Support Meeting
Headlines / Community updates This is where news that are relevant or good to know for the team from across the community are brought up and shared. Holiday business hours Summer break is upon us, and as such the attendance may vary, and availability of meeting moderators may be more limited. Would you like to…
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X-post: Triaging open issues on Trac for Make Teams
X-post from +make.wordpress.org/meta: Triaging open issues on Trac for Make Teams
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Summary for June 1st Support Team Meeting
Community headlines and updates This is where news that are relevant or good to know for the team from across the community are brought up and shared. Suggested stance on the use of AI-tooling This past week a post on suggested wording, and how to approach the use of AI-tooling in support scenarios on WordPress.orgWordPress.org…
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Agenda for June 1st Support Meeting
Headlines / Community updates This is where news that are relevant or good to know for the team from across the community are brought up and shared. Suggested stance on the use of AI-tooling Suggested wording for the support teams stance on AI-tooling in support scenarios is available for review and input, check it out!…
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Suggested stance on the use of AI-tooling
During the support team meeting on May 11th, the topic on using generative AI in replies was chosen as the meetings discussion topic. Based on the pros and cons brought forth, and after observing how AI tools are currently being used – not only within the WordPress.orgWordPress.org The community site where WordPress code is created…
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Agenda for May 18th Support Meeting
Headlines / Community updates This is where news that are relevant or good to know for the team from across the community are brought up and shared. WordPress 6.2.1 WordPress 6.2.1 was released this week. It had some drawbacks, let’s discuss and see if there’s any notable feedback from the community and users not already…
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X-post: WordPress Contributor Mentorship Program: Pilot Program Proposal
X-comment from +make.wordpress.org/project: Comment on WordPress Contributor Mentorship Program: Pilot Program Proposal
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Support Ticket Triage Guide
Introduction Preparation Approval and Assistance Getting tickets to be triaged Posting the Agenda Hosting a Bug Scrub Posting notes Introduction The support team hosts bug scrubs to triage open TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. tickets for the Support ForumSupport Forum WordPress Support Forums…