Item discussed in today’s #wordpress-sfd support meetup: @jerrysarcastic‘s idea. Jerry’s been very popular these last few meetups. 😉
It was a fun conversation and mostly it revolved around what his idea is and where to put it for now.
The What Part
The current support handbook’s audience really is people who want guidance for being a forum moderator. As @Ipstenu said the support handbook is “How to make more Jans and Mikas.”
Jerry’s idea is for producing a handbook that can be used for people who want to help others outside of a moderator role. Some of those forum members may be web developers not familiar with WordPress coding standards. Or non-coders who want to help and look for guidance as to how to best do that.
The Where Part
The where part was quickly settled at least temporarily. The stub is located at https://make.wordpress.org/support/trouble/ and the first step will be to create a TOC. Once that’s filled out then posts and examples can begin to be populated.
You do want to contribute, right?
Have you ever read a forum reply and thought “That was really a good answer!” (that’s happened to me) or even “That reply is missing a step”? This handbook can be a place to document and share those answers and solutions.
Visit Mika’s Break/Fix WordPress site and poke around. There are some great posts there and that’s really along the lines of what this idea is about.
Read again Jerry’s post and reply back there. What do you think should go into the table of contents, how should it be organized? Got any ideas for a topic or post? I myself want to write something about how plugins can be modified without editing just by using actions and filters in another small plugin.
There can be a lot of ideas for that handbook; please chime in make suggestions. Any offers to contribute will be appreciated.
The transcript of today’s meetup can be found at this link.