Item discussed in today’s #wordpress-sfd support meetup.
Handbook updates for people starting with support
@jerrysarcastic elaborated on his idea from last week. Elaborated as in really provided a detailed description of what he meant and the goal is. 😉 This topic would be great for a make/support post and Jerry has said that he’ll create one there.
The discussion focused on the goal for updating the handbook for users to begin providing support and those users are not moderators or experienced users/developers. This is to include working examples along the lines of http://breakfix.elftest.net/
I think it’s a great idea and begins to head into knowledge base territory. That’s a big task but a section like that would really help people get started and be a great resource for any WordCamp Contributor Day.
I’m really looking forward to Jerry’s post as well as feedback from the support community.
The transcript of today’s meetup can be found at this link