Support Team Update for March 20th


This has been a quick week for support and the agenda was light today. Items discussed were as follows.

Daylight saving time confusion

Today’s meeting was at 1700 UTC which today meant 1 PM EST and 10 AM US Pacific. The meeting time isn’t changing and after March 30th it will be back to it’s regular time in the US.

But next week (March 27th) the meetup will be again at 1 PM EST and 10 AM US Pacific. DST is a pain.

More WordPress Beta testing

WordPress 3.9 Beta 2 is out today. Please continue to test and report issues. If you see an Alpha/Beta sub-forum topic that has a ticket already then please post that ticket URL and resolve the topic.

Issue with moderators deleting some posts in the forums

@Ipstenu brought up this issue in the forums. Sometimes deleting individual posts in the forums (spam for example) doesn’t work and the moderator has to go to the bbPress backend and delete it that way. I confirmed that I see the same thing.

There was some discussion that it may be related to the recent all SSL switch but that’s just speculation.

The ticket URL raised on this issue is https://meta.trac.wordpress.org/ticket/375

Plugin screenshots being downloaded instead of displayed

@Clorith brought up that sometimes when you visit a plugin page clicking the screenshots will download the image rather than display it in the browser. @PeterBooker was able to use one of his plugins as an example.

It was believed that this is triggered by images being JPEG or PNG or not being in the /assets/ directory. But that plugin page has the bug for all screenshots regardless of image format. All of the images are located in the /assets/ directory too.

A ticket will have to be raised and not all plugin screenshot pages are experiencing this issue.

The transcript of today’s meetup can be viewed at this link.