Support Team Update for July 24th


Items discussed at today’s #wordpress-sfd meetup:

WordPress 4.0 beta2

The second 4.0 beta is going smoothly. All the media related issues have tickets and is being worked on and the two holdouts are considered minor.

There was a question from the week before if the Alpha/Beta sub-forum shows up in no-replies and all topics; it does.

The handbooks for support

The support handbook really is for moderators and the troubleshooting handbook is for everyone. That doesn’t really explain it clearly but at some time soon the troubleshooting handbook will be linked in the blue welcome box when you visit make/support.

Upgrading plugins will protect you. Honest.

In the recent past a certain popular plugin had an exploit that permitted Bad People™ to install code and backdoors onto your WordPress installation. If you were not compromised and upgraded the plugin then you were not impacted by this exploit. If you were exploited prior to the patched version of the plugin being released then you have to clean out your installation.

However if you did not upgrade when the update arrived or continued to run the vulnerable version then your installation was a prime target for bots and most likely was compromised as a result of that.

Please keep your plugins, themes and WordPress versions up to date and patched. It can protect you and save you hours of grief down the line.

Speaking of exploits, there appears to be an uptick in XML-RPC brute force attacks. While some hosts may recommend that the users delete that xmlrpc.php file that will likely break things. The best reply to those topics really is “Please speak with your host.” Real firewalls that can rate limit http requests from attack hosts from ever reaching your installation can be the best way to solve it. Using .htaccess won’t really help as 10,000 404 pages will bring down any host.

The transcript for today’s meetup can be read at this link.