Today was the first meetup of the new year and it was a little different as we had a visitor from Docs today Siobhan McKeown. Visitors are cool.
Thoughts regarding helphub
Paraphrasing a little from the transcript: Helphub is the plan for a new support hub on wordpress.org that will live alongside the support forums. The current progress is that @siobhan and @samuelsidler are putting together an information architecture and content strategy for Docs. Which docs go where? Some are easy to figure out but some are blurry and don’t necessarily fit into neat User or Developer categories.
If you think about a knowledge base then you’ll begin to understand the goal for helphub.
To get our input Siobhan provided some questions and links asking if we consider each for users or developers. Some links were easy, others where fun such as the Javascript browser console codex article. That article was written for users but it’s more than an everyday end user should hopefully need to see or deal with.
It was a fun game show type conversation and at the end these terms were discussed:
A WordPress user is anyone who uses WordPress, from creating basic posts and pages, to setting it up on their server.
A WordPress developer is someone who extends WordPress – either by changing what it does or by building something on top of it.
Defining a user versus a developer is important for creating something like helpbub. Siobhan will post on make/docs about this and that link will be shared in make/support.
The WordPress 4.1 release was really quiet in support
Except for some multisite /files/ weirdness that was not reproducible (and suspected to possibly be a plugin problem), the 4.1 release was smooth. It’s been really underwhelming the amount of 4.1 forum support topics.
That’s great and really goes with the whole idea of upgrades should be transparent and low impact.
The transcript of today’s support meetup can be found at this link. You need a Slack account to view that, please sign up if you have not done so already.