Support team – November 5th – Summary


Headlines / Community updates

After some hearty discussions surrounding handling of support requests for commercial products on the WordPress.org forums, a set of guidelines for how moderators should respond to such topics was worked out.

This work spurred the now published Moderator Enforcement Guidelines, the goal of which is to ensure a unified response to scenarios that happen regularly, and make it easier to reference others to as well so they can see what the process is.

Open floor

We had a good discussion on how to get the forums more forum-like, there’s already a meta ticket for this (https://meta.trac.wordpress.org/ticket/4007), but it doesn’t quite hit all the right notes.
A post will follow with a proposal for how this could be approached, that would solidify their place as a forum, and also make discovery a bit easier.

#weekly-chat