Discussed at today’s meetup were these items:
Mission Statement and Expectations
Consensus was reached on a phrase we’d like to represent our mission statement and the expectations of support here.
The forums are 100% manned by volunteers, including moderators and administrators. No one is paid solely to provide free support. Every single person on the forums, moderator, plugin/theme developer, or otherwise, is giving up their own time to do this because they care about users and their experience. Please be respectful of their time and they will be respectful of yours.
We invite you to ask any WordPress-related questions, and please note that some questions take longer to answer, or require more specialized experience, than others. If you are interested in helping us offer support, please review our handbook and start by answering a few questions.
We intend to put this . . . somewhere. It should be visible to those who are looking for it, and used as a predef on threads where expectations of support get out of hand.
As we haven’t actually decided on where we’re putting it yet, so please feel free to continue to discuss this either in the comments below or in #forums on Slack.
Learnup Ideas
As mentioned above, some support requests “require more specialized experience.” It would be great to spread that knowledge around with some learnups (via Slack or Google Hangouts), then spend the day attacking those questions in the forums.
Perhaps there’s something you want to learn, or perhaps there’s a particular type of support request where you feel like you’re the only one answering it? If you have an idea for a support learnup, please post it in the comments below.
View yesterday’s meetup transcript in the Slack archives. (A Slack account is required)