Topics discussed at today’s meetup:
Please try to avoid closing topics if possible
When a user posts to the forums for support of a commercial product or a .COM issue please refer them to the correct place. If you can also reply with some help too. But try to avoid closing the topic. That could lead to an unhappy user and someone else may be able to help them. It’s important that user’s looking for help are not frustrated and sometimes someone can or will assist them.
That doesn’t mean don’t close topics when they go off the rails. If someone is using their topic to attack others then caution them and put their account in the time out room. If they persist then close the topic as no longer being productive.
Making “no-replies” a more useful view into the forums
James proposed some modifications for the no-replies view in the forums in this week’s posted agenda.
The first idea is to limit how far the no replies go back to something that is useful. For example, replying to a topic more than 3 weeks later doesn’t necessarily help anyone. The second part is to mark older no replies so that they are not indexed via search engines or at least index differently.
Everyone likes the idea though there was a lot of discussion. 😉 The no-replies view is just a way to look at data (topics). Modifying that view won’t delete the topics but hopefully will put focus on user problems in a timely manner.
James (@macmanx) has raised two trac tickets per this discussion.
#887: Limit No Replies Queue to 3 Weeks
#888: Prepend [Unresolved] to Title Tag of No Reply Threads
The reviews have been reset and rebuilt
Previously when someone left a review and it was deleted the count stayed with the plugin or theme. So if a popular plugin was inundated with 10 spam reviews (it happens) those stars remained after the reviews were deleted.
That’s no longer the case and the stars now reflect the normal reviews. You can read about it in Otto’s forum post. When a moderator deletes a review it will be reflected in the review rollup (stars). It may not happen immediately (caching is always a thing) but it will happen.
Support LearnUps
Tim (@tnash) had a Google Hangout today and it went well. Other topics will be considered and more LearnUps will be scheduled. The “when” is and interesting point and perhaps one can be scheduled for a weekend session.
Read today’s meetup transcript (Slack account required to view).