Summary for April 15th Support Team Meeting


Headlines / Community Updates

WordPress 5.8 preparations

With Full Site Editing making it’s initial appearance in WordPress 5.8, the support team have started to prepare actionable items to get ready for it’s arrival.

Under are some thoughts and concerns that came up in that discussion, and which we’ll try to address moving forward up to the release date.

If there are other concerns or talking points, please feel free to provide them in a comment here, or raise them in an upcoming support meeting!

  • Coordinate with docs to make sure relevant documentation is ready before release so that support can familiarize them selves with it.
  • Coordinate with the Gutenberg team, how do they want to get feedback, and issues, reported in a sensible way. Support shouldn’t have to create tickets, but pushing users away and telling them to go to GitHub is also a terrible experience.
  • Make sure Gutenberg team has people on hand and we know who is available to help on complex issues the team may not know the answers to.
  • This may be another scenario like the block editor release where we see The Good, The Bad, and The Ugly. How do we support those who land in the thick of it with negatively inclined users. All while also trying to show understanding and compassion where it should be, not everyone is inherently bad, and may be concerned or scared users as well.
  • Likely a focus on existing users and how this affects them, more so than new users without existing themes and content.

To close off this weekly summary, we’ll this time enjoy the wonderful tunes of Peter Gabriel

#weekly-chat