Two user tests were run on the latest patch for: #33755
Tasks:
- Log into the site.
- Find where you would add a site logo.
- If you are struggling to find the place, you can find it under ‘Appearance’, then ‘Customise’ and ‘Site Identity’.
- Add a site logo. There are existing images you can use or you can upload one of your own.
- Add a site icon.
Questions:
- How discoverable was the ability to add a site logo or site icon?
- Do you know the difference between a site icon and site logo?
- Would you use the site logo feature?
- Would you use the site icon feature?
Notes:
I tried to enable success despite a leading note on where things were. I also have 3 potentials for closed answers in the questions. As we’d not had a survey, I took this as a chance to add them to gauge. If we do more tests we could expand this to get them to explain the differences. This also may be a point for documentation.
User test one:
Notes:
- 0:53: When asked to go to add a logo she goes to Header.
- 1:10: Despite going into the Customizer she goes back out thinking was in wrong place.
- 2:48: Goes to site icon rather than logo first when asked to do logo.
- 3:12: Realises did site icon and thinks they did it automatically. Self corrects.
Questions:
- How discoverable was the ability to add a site logo or site icon?
as you saw I was looking in the wrong place but really I think it does make sense to be in appearance. A tool tip on whats included in those submenus might be helpful. - Do you know the difference between a site icon and site logo?
yes - Would you use the site logo feature?
yes! - Would you use the site icon feature?
yes!
User test two:
Notes:
- 1:17: Appearance found but tells self no.
- 2:03: They go into Customize and think it’s not the right place.
- 4:03: They begin to go through all links to try and find logo.
- 4:49: Again they go into Customize and come out.
- 7:33: They move on and find the help instructions.
- 8:02: They say they needed those instructions as wouldn’t have found it otherwise.
- 8:34: They managed to do it really easily and are pleased when this happens.
- 9:12: Site icon forces cropping and this trips up on first attempt.
Questions:
- How discoverable was the ability to add a site logo or site icon?
It was very difficult to find where to add the site logo, but once I was directed there, it was easy to find where to add the site icon. - Do you know the difference between a site icon and site logo?
no - Would you use the site logo feature?
I would use the logo feature. - Would you use the site icon feature?
I would not use the site icon feature until I understand what it is for.