A few years back, the meta team posted asking if the various teams would like to have a stats dashboard.
One of the requirements for such a dashboard would of course be to actually collect analytics.
The support team does not currently collect anything explicitly, there are some numbers readily available from the bbPress dashboard widget (such as topics created, replies created), but these do not give a good insight without associative information such as dates or times.
During a recent team meeting, the prospect of including some statistics with our weekly updates was brought up, which would be the baseline for any such dashboard.
By introducing some numbers in our updates, we can improve transparency around the teams interactions, and also start to make the call on what information would be good to have in an analytics dashboard.
Some of the ideas that were shared to get the ball rolling were:
- Amount of posts comparison between themes, plugins, and general global forums in the given time frame
- Amount of users blocked in the given time frame
- Amount of reported topics handled in the given time frame
- Amount of resolved thread within the given time frame
What information would be good to have, and in what way should it be presented to give the most value, both to the team, but also to anyone looking in and wanting to learn more?