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22nd February Support Team meeting
Commercial support quality in reviews Following on from the recent change to guidelines around reviews of Commercial/Pro plugins we need to discuss and make a decision about whether quality of support received for Commercial/Pro plugins is a valid part of a review. Support Team plans for 2024 Let’s discuss my proposal of some things to…
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Guideline change: Reviews of Commercial/Pro Plugins
As discussed at https://make.wordpress.org/support/2024/02/suggestion-for-a-change-in-the-guidelines/, the forums team met on Slack on Feb. 8 and agreed to the change in the guideline regarding commercial reviews. The paragraph currently reads Reviews of plugins and themes are to be limited to the functionality of the pluginPlugin A plugin is a piece of software containing a group of functions…
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Some proposed improvements for 2024
Hi folks – over the New Year period I was reflecting a little on the Support Team and the legacy of work we have there supporting the community in the Forums. I’ve also detected (and outright been told as well) that there’s the potential of some burnout within the team – which is something that…
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X-post: Incident Response Team: Call for Nominations
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Suggestion for a change in the guidelines:
The current guidelines for commercial products state that “Reviews of plugins and themes are to be limited to the functionality of the pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features to your WordPress websites.…
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X-post: Call for Mentees & Mentors: Contributor Mentorship Program Cohort #2 (2024 Q1)
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X-post: Update on Matrix Migration: Pausing the Transition
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X-post: How can we best handle local channels in WordPress global Slack?
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7th December Support Team meeting
2 meetings this week Based on previous discussion, we are trialling an APAC-friendly meeting time to see if that is a valuable option. For now, this will be in addition to the existing meeting time – but depending on demand we can consider alternating the times each week. SlackSlack Slack is a Collaborative Group Chat…
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X-post: Embracing Matrix for Enhanced Communication
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