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September 28th Support Team Meeting Summary
WordPress 4.8.2 No major new incidents, a few issues with the numbered arguments early on but they appear to have been sorted out petty quickly as plugins have been updated to fix their code. General Announcements A quick reminder that we’ll shortly be promoting the Health Check plugin as a means of getting debug data,…
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Agenda for September 28th Support Meeting
General announcements WordPress 4.8.2 – What’s popping up Checking in with international liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress…
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September 21st Support Team Meeting Summary
General announcements Global translation day Global translation day is coming up on September 30th Debug data in coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. The work on a new info.php for core to help with support and debugging has had great traction. For the time…
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Why solving the problem isn’t enough – A Support Workshop
The workshop When working in customer service, you’re supposed to always give the (technically) correct answer. While working in customer service for a Dutch internet provider I learned that the right answer often isn’t enough. This has influenced every conversation I’ve had since. In this session, I’ll share the insights my team lead gave me,…
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Agenda for September 21st Support Meeting
General announcements WordPress 4.8.2 – What’s popping up Checking in with international liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress…
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September 14th Support Team Meeting Summary
“Slightly” delayed summary this week, apologies, as I’ve not been in. A special thank you to @hardeepasrani and @mjjojo for taking up the mantle for the weekly meeting! General announcements We’re working on the next support workshop, this time with a focus on the pluginPlugin A plugin is a piece of software containing a group…
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Agenda for September 14th Support Meeting
General announcements Testing the Better code Edits, coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. is looking to merge it this week (or have already by the time our meeting hits, in which case please keep testing if you can) The info page for core ticket…
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September 7th Support Team Meeting Summary
Checking with international liaisons Things are trotting along nicely in the Swedish, Spanish, Italian and German communities, the Spanish team also hit a milestone of not having a single topic without an answer! If you’re part of the support community but not using the WordPress forums, feel free to join as well, we know that it’s not…
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Agenda for September 7th Support Meeting
General announcements Checking in with international liaisons If time permits it: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own…
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August 31st Support Team Meeting Summary
General announcements CoreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress. is looking for help in testing the new code editors, if you are able, please test the beta plugin if you can. Part of the drive here is to improve user education that this is a…