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Troubleshooting using the Health Checker
When providing support, the most used (and most reliable) way to determine the root of an issue is by disabling plugins. We often have the problem that users do not wish to do this, or claim they have without any apparent effect. Those claiming to have tested things, we can’t really do anything about, but…
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November 23rd Support Team Meeting Summary
General announcements Our next support workshop has been announced! Scaling Support: Dip the Data Bucket Every Day – Workshop on January 22, 2018 WordPress 4.9 4.9.1 is tentatively scheduled for Tuesday November 28th, with RC1 landing on Monday the 27th. These are tentative dates, and things may change. The 4.9.1 release will focus on…
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Agenda for November 23rd Support Meeting
WordPress 4.9 – How are things working out Checking in with international liaisons Time permitting: Open floor For any other items, please leave them in a comment, or bring them up during the meeting! The meeting will be in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its…
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Scaling Support: Dip the Data Bucket Every Day – Workshop on January 22, 2018
We’re pleased to announce the third workshop in a series aimed at sharing best practices in support. The workshops are geared to boosting support skills among all those who support coreCore Core is the set of software required to run WordPress. The Core Development Team builds WordPress., plugins, themes, or anything else in the WordPress…
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November 16th Support Team Meeting Summary
WordPress 4.9 WordPress 4.9 is out, and as is customary a new Master List has been put up on the forums. As new bugs, gotcha’s and pluginPlugin A plugin is a piece of software containing a group of functions that can be added to a WordPress website. They can extend functionality or add new features…
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Agenda for November 16th Support Meeting
WordPress 4.9 – How’s it going (if the release goes as planned) Checking in with international liaisons Time permitting: Open floor Any other items that need addressing, please bring them up at the end of the meeting, or leave a comment below! Take note of the meeting time, 17:00 UTC (as per the last two…
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November 9th Support Team Meeting Summary
Announcements WordPress 4.9 RC 2 has been released, please test! Please review the 4.9 Master List draft and especially starting thinking about Not a Bug and Known Issues. Please leave a comment there if you find any. Meeting Time! The timing of this week’s meeting was a bit odd. No meeting was started at 16:00…
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Agenda for November 9th Support Meeting
WordPress 4.9 RC, test test test! 4.9 Master List DST Convenience check Checking in with international liaisons Time permitting: Open floor For any other items to discuss please add them in the comments below, or bring them up in the meeting. Remember that DST changes are in effect for everyone now, and we’ve kept the…
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November 2nd Support Team Meeting Summary
General announcements The WordPress 2017 survey is up, help us understand how WordPress is used so we can better align its direction by filling it out, it only takes a few minutes. Time zones and daylight savings are again showing their faces, a quick tally shows that the current time of 16.00 UTC is still…
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WordPress 4.9 Master List Draft
As 4.9 nears it’s release, and we’ve now entered the Release CandidateRelease Candidate A beta version of software with the potential to be a final product, which is ready to release unless significant bugs emerge. stage, it is safe to say that the next version of WordPress is feature-ready. This means we need ot start…