-
·
Fifth Weekly Update
Hey everyone. Another quick update: I attended Word Camp UK in Lancaster this past weekend. Lancaster is a beautiful city, and the organisers did a brilliant job in choosing the venue. There was plenty of positive feedback in regards to the talks too and I definitely learned a lot. It was great to meet people…
-
·
Support Internship Update: Week 4
Last week I hit a bit of a rocky patch work-wise. However, after a weekend of rare sunshine and GB sporting success, followed by some words of encouragement from my mentors in our catch-up today, I’m geared up for a productive week. Here are some things I have planned: One of the original goals of…
-
·
How Posts Can Be Filtered
So many posts! Where to start? The volume of posts to be found in the WordPress Support forums can be daunting to new contributors. Filtering posts in accordance with your strengths and skills can help you find posts that you can answer and help with. Here’s some ways that you can filterFilter Filters are one…
-
·
Forum Structure
The WordPress Support forumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. is split into the following sections: Installing WordPress Members who have bumped into problems when attempting…
-
·
Support Chat? Maybe….
It’s the 4th of July, so the Americans will be AWOL most likely. To be honest, I was planning on being there for the chat today, but some RL stuff came up yesterday that’s taking my time and attention. So … If you were there, we are agenda less today in so far as support…
-
·
IRC
Internet Relay Chat, commonly abbreviated to IRC, is the name given to a chat room. WordPress uses IRC to allow for quick, real-time discussions. Background A lot of people may think “old-school” when you mention IRC to them. This way of communicating online first came to popularity in the late eighties, and got pushed under…
-
·
Two Weeks Down, Onto My Third…
Hey everyone, just a quick update this week. Things are going well with the internship: I’m learning so much from helping others on the forums and it’s great being able to give back to the community. I was hampered slightly in my first couple of weeks due to migraines, but have been feeling much better…
-
·
We’ve been discussing the possibility for re merging…
We’ve been discussing the possibility for re-merging the support and docs teams. Everyone seems to be happy with the possibility but I wanted to post here to see if anyone has any comments, thoughts, or objections. I think it’s a good idea since we have our chats at the same time anyway, we’ve been discussing…
-
·
Week One Of My WordPress Internship…
So many posts! Where to start!? The sheer amount of unanswered posts in the Support forums was a bit daunting at first. My first week as a WordPress Support intern was all about getting myself accustomed to the forums: On my first day, I spent three and a half hours racking my brain and creating…
-
·
Support Internship: Introduction
Hey everyone. I’m Siobhan. I’ll be interning at WordPress this summer as part of the Gnome OPW. My internship will be centred around support (forums, training, documentation) and my mentors are Mika Epstein and Hanni Ross, with Jen Mylo and Andrea Middleton acting as program administrators. A little about me: I’m from Barry, South Wales and studied Computer Science…